Service & Support

Infogrid Pacific products provides unparalleled "out-of-the-box" functionality whether you deploy them on your own server, or in a third-party hosted and supported environment. Our customers enjoy the benefits of a highly robust, mature platform delivered the way they want it: as a fully licensed product with optional Online support; or as a Software-as-a Service (SaaS) solution.

This flexibility provides advantages depending on your requirements. If you need integration of any IGP:ECMS Solutions with legacy applications, an on-premise license is the ideal solution. If you are in a position to use our various products in a SaaS model, then you get the advantages of eliminating software integration and implementation efforts with on-premise license software.

Either way you will experience a simple, fast kick-start process enabling you to quickly start exploiting the power of our solutions; whether its document management, digital archiving and records management, document authoring and reuse, or keeping your staff, suppliers and customers informed. The flexibility of our solutions, along with the ready-to-run configurations, is a key value-added differentiator that delivers fast return-on-investment (ROI) for Infogrid Pacific customers.

Hosted Solutions

Any Infogrid Pacific solution can be hosted and supported for your specific requirements. Our products use a horizontally scaling architecture, which means you can keep adding hardware resources as your needs and demands grow. And because there are no punitive licenses, you can scale with confidence knowing that your budgetary resources are being spent on solving your problems, not overpriced software.  

Project Services

Infogrid Pacific have a standard set of Project setup and configuration services to ensure your ECMS project is executed quickly and effectively. We know that your specific requirements are specific, but the flexiblity of our applications is unprecedented. 

We are an end-to-end content management solutions provider. We focus on the SME because we are an SME and we have solved our own (very large) content management requirements with our own products, plus a number of prestigous customers.

Support Services

Our monthly care packages are priced to ensure that any SME can deploy advanced solutions wit confidence. 

SME Critical Care Package. For the SME concerned about business continuity, backup, disaster recovery and the operation of equipment, Infogrid Pacific provide the SME Critical Care Package. This is most suitable where the ECMS server is being hosted or the installation site has sufficient bandwidth and a static IP address. Contact our sales consultants for more details. 

Production Services

Publisher Content

Infogrid Pacific use FoundationXHTML to digitize publisher content assets. We also process content for long term digital archiving using the highest international standards.

Dealing directly with Infogrid Pacific brings you immediate advantages:

• The highest quality, audited digitization services available anywhere.
• The lowest cost services available anywhere. 

We are different. We digitize differently, and possibly care more about your content than you! Make sure you check out our Publisher Digitization services page.